You may have noticed that more and more national and independent rental stores are going out of business, or at the very best getting a lot emptier. Many people think this may be the rise of pirating movies, but the truth is, whilst there has been a shift, it hasn’t necessarily been to the illegal. [Read more…] about Downloading Killed The Video Store
Managing and meeting customer expectations via fulfillment services
For many successful businesses, the mantra of ‘The customer is key’ has very often been the cornerstone which underpins their success. Companies who can deliver on time, every time and ensure that the orders or services provided are fulfilled accurately very often generate much more repeat business than those companies who do not succeed in these practices. Having an operation which has an efficient order fulfillment strategy at its centre is a common factor of successful businesses. [Read more…] about Managing and meeting customer expectations via fulfillment services
Seasonality, temporary staffing issues and managing order fulfillment
Many businesses will feel the varied effects of seasonality upon their profit and loss plans. Depending upon the nature of a business, different times of the year will show higher profits and more incoming business than at other times. For example, mail order and online e-Commerce companies who sell gifts often find that their demand peaks around Christmas time and is lower in the summer months. [Read more…] about Seasonality, temporary staffing issues and managing order fulfillment
Getting the balance right between direct mail and online channels
Direct Mail fulfillment is key to the marketing success of many businesses, especially at a time when multi-channel marketing has really started to embed itself within many markets. It can be harder than ever to reach customers via traditional methods such as direct mail, so it is crucial that whenever a piece of mail is due to be sent to a customer, it is correctly and accurately fulfilled and is delivered in a timely manner that has synergy with the rest of the marketing campaign that it is part of. [Read more…] about Getting the balance right between direct mail and online channels
Order fulfillment and customer service go hand in hand
Customer service and order fulfillment services have often been regarded as two very separate parts of many businesses. However, there is a direct correlation between timely and correct distribution of goods and the perception of how well the company deals with customer service. The advent of the internet has seen several customer review sites spring up, along with consumer activist groups who campaign for better service on behalf of their readership. [Read more…] about Order fulfillment and customer service go hand in hand